Frequently Asked Questions

Melcom Stores

Where are Melcom stores located?

Please click here.

What are Melcom Store’s hours of operation?

Please click here.

How can I contact Melcom stores about a store experience or product question?

You can give us a call on 0307010581 or send us an email to info@melcomgroup.com

Where can I learn about new store openings?

You can check out our Facebook page for everything going on at Melcom! Including our new store openings. You can also check out our adverts, call our customer care number, or visit our company website.

How can a retail shop lease space within a Melcom Plus store?

Please send an application to Info@melcomgroup.com

Melcom Super Saver Card

What is the Melcom Super Saver Card?

Melcom Super Saver Card is a discount card that rewards our customers with a 5% discount on their entire purchase of Ghc50 or more when they shop at any of our Melcom stores nationwide!

How does the Melcom Super Saver Card work?

Once you sign up for a Melcom Super Saver card, anytime you shop at one of our stores show your Super Saver card when you are about to pay at the cashier and instantly receive 5% off purchases worth Ghc50 or more!

Where and how do I apply for a Melcom Super Saver Card?

Step 1- Visit any of Melcom Stores Near You

Step 2- Enquire From the customer service desk
Step3- Fill the Melcom Loyalty Super Saver Form

Step4- Make Payment of Gh¢ 10
Step5- Acquire Card

Are there any terms and conditions?

Yes, discounts with the Super Saver card are not valid on promotional items or any special offers. You can only receive the discount if you have your Super Saver card with you at the time of purchase. Please remember that the Super Saver card is not a credit card, and cannot be used for store credit.

Melcom Value Added Products

Melcom Gift Vouchers

What is a Melcom Gift Voucher?

A Melcom Gift Voucher is a unit of currency, which can be used to purchase any products in Melcom stores nationwide. Melcom Gift Vouchers are at the very forefront of modern corporate reward systems, enhancing employee performance, loyalty, and building brand. They are the perfect way to say “thank you” to your best performing workers. With their high level of security, Melcom has designed a product that is not only secure but also attractive and projects a monetary value whether using our standard design or having a completely bespoke product to reward your workers.

Where can I purchase Melcom Gift Vouchers?

Melcom Gift Vouchers can be purchased and redeemed at all Melcom Stores nationwide. For Bulk orders you can contact marketing@melcomgroup.com.

Can companies customize Melcom gift vouchers? 

Yes, all gift vouchers can be personalized with a company’s logo and details. Companies can choose from a selection of background designs or submit their own artwork for custom co-branded gift vouchers.

Do gift vouchers have a validity period?

Yes, they are valid for a period of 1 year.

Melcom Hire Purchase Scheme

What is the Melcom Hire Purchase Scheme?

The Hire Purchase Scheme is a “Buy Now Pay Later” program offered from Melcom to all our valued customers. Customers have the option to select the products they wish to buy, get a Proforma Invoice issued by the Melcom store they want to get the items from, and visit a uniBank for a loan to pre-pay the invoiced amount. Once uniBank approves this loan and makes payment to Melcom, the customer can pick up the items purchased from the store. Customers can then repay uniBank in structured payment installments.

Will I be charged interest?

No, customers will not be charged interest with this offer.

Does the Hire Purchase Scheme apply to all Melcom products?

Yes it does!

What is the minimum purchase amount required to take part in this scheme?

A minimum of Ghc300 worth of products must be purchased at Melcom to be considered for this scheme. Customers can purchase up to Ghc10,000 worth of products.

Do I have to have an account at uniBank to participate in this scheme?

Yes, you must have or set up a bank account with uniBank to qualify for this offer (uniBank has certain laid down criteria that must be adhered to).

Careers 

What job openings are available at Melcom?

Please send an email with any job inquiries to vacancy@melcomgroup.com

How can I apply for a job at Melcom? 

Please send an email with any job inquiries to vacancy@melcomgroup.com

Miscellaneous 

Where can I find a copy of the Melcom Muse Newsletter?

Just walk into our Head office at Kaneshie and ask for a hard copy. There are also soft copies available for download on our website.

How can I contact Melcom’s Corporate Headquarters?

Melcom Headquarters is located at the old Melcom store in North Industrial Area at

2nd Palace Link Road, Off Dadeban Road, North Industrial Area
P.O. Box 3920, Accra, Ghana

You can contact us via:

Tel: +233 302 251784/5/6/7/8
Fax: +233 0302 245963